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Archives for March 2014

Restaurant Briefing: Working through generational tensions


RestaurantBriefing.com recently did an article featuring my five steps to work through tensions between generations. Here’s an excerpt:

For the first time in history, there are four generations in the workplace – Traditionalists, Baby Boomers, Generation X, and Millennials – creating unprecedented challenges for managers and employees… and opportunities.

“These generations might as well be from different countries,” says Haydn Shaw, generational expert and author, Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart. In fact, he continues, they effectively are….

Working effectively with generations is not about managing, it’s about leading, Haydn cautions. “The Boomers were the last generation that responded to management; Gen Xers and Millennials respond to leadership. Moving from management to leadership means stopping to understand why the generations approach life differently. And you’ll need to quit trying to fix or cut a deal and figure out how to motivate different generations by learning how to solve problems with them. You have to get the different generations talking to each other and working through their frictions.”

Read the entire article here.

[Photo via RestaurantBriefing.com]

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