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4 steps to a policy all four generations will accept


I am often asked by managers, “What would it look like, step-by-step, to hand over sticking point policy development to our people?”

Here’s the process I recommend:

  1. Find representatives who are respected by colleagues of their generation.
  2. Tell them you’re not promising to agree with every detail of their recommendations, but that you do have complete confidence that by leveraging their generational differences, they can come up with something better than you could.
  3. Lay out the business challenges. Tell them if there’s something regulations prohibit, what customers have complained about, or that the budget is limited. If you let them wrestle with the business challenges that you and the other executives would have wrestled with, they won’t come back with impractical recommendations.
  4. [Read more…]

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