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Demographic “sticking points” to conquer


Human Resource Executive Online’s “The Leader Board” featured some of my comments in a recent article. Here’s an excerpt:

Came across this interesting take on just how frustrated workers — all workers — are today. Haydn Shaw, a speaker and generational expert, has a new book out, Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart….

Here are those 12 “Sticking Points” that cause conflict between the four generations: communication, decision-making, dress code, feedback, fun at work, knowledge transfer, loyalty, meetings, policies, respect, training and work ethic.

Some are fairly intuitive — dress codes, for instance. All you have to do is imagine someone in pumps and someone in flip flops walking into the same meeting. And, pondering communication, we’ve heard plenty about social media driving more of a wedge between the generations than bringing them together. And respect might conjure up the different age groups’ views on schedules and start times.

But rather than conjecture, I asked Shaw to expound himself on the top four — in his mind — that come up most often and what employers can do about them. Here’s what he had to say…

Read the entire article here.

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TIME Magazine: Flip-flops at work (featuring “Sticking Points”)


I’d like to direct your attention to an article featured in TIME Business by writer and interviewer, Dan Kadlec. In it, he interviews me and mentions my book, Sticking Points. Here is an excerpt… [Read more…]

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