People Driven Results
November 6, 2014 Leave a Comment
At AARP.com, Mary W. Quigley authored an article on Bring In Your Parents Day, in which she featured some of my comments. Here is an excerpt:
A LinkedIn survey found that 35 percent of parents are not completely familiar with what their children do for a living, and 50 percent thought they could offer suggestions if they understood the job better….
If you go to your child’s office, does it make you look like a helicopter parent? Actually, it makes you look like an involved parent, says consultant Haydn Shaw, and companies know that “parents have a big impact on hiring and retention.”
In some ways, the day is the adult version of back-to-school night. Parents get to see the desk, the workplace, the coworkers and the supervisors — and put a face to the name when their kids complain or compliment a colleague or boss. “You definitely can pick up a vibe about the people and the place when you’re there,” says Shaw, author of Sticking Points, about the multigenerational workplace.
Maybe most important, he says, is that the event can signal a step forward in the parent-adult child relationship….
Read the entire article here.
[Photo via lareinabruja.com]
October 28, 2014 Leave a Comment
With four generations in the workplace, there are vastly different definitions of what it means to have a good work ethic. Don’t avoid the tensions; get your team talking about these questions:
Awkward silence might follow at first, but that’s okay. It’s important for teams to spend some time understanding the generational differences around work ethic by finding the common need – and that need is fairness and balance. No one wants to feel cheated or taken advantage of, and everyone wants more balance in life. Unless older generations understand the reasons why GenXers and Millennials view work ethic differently, they’ll continue seeing them as “slackers.” In the same way, the younger generations must seek to understand Traditionalists and Boomers by learning about the world in which they grew up.
Think of work like a meal: the older two generations see work as the steak and everything else in life as the side dishes. The younger two generations see life as more of a waffle, where work is one quadrant and everything else makes up the other three squares. (So please, boss, keep your work syrup off the other three squares of my waffle.)
September 2, 2014 Leave a Comment
At the AARP Bulletin, Mary W. Quigley featured some of my comments in a recent article. Here’s an excerpt:
Flip flops are coming to the workplace whether we like it or not! So predicts Haydn Shaw, author of Sticking Points, a book about the generational clash in the workplace. We might say, flip flops … no way with my ugly feet! But the reality is that millennials, all 92 million of them vs. 78 million boomers, are rapidly infiltrating the workplace. Not only that, they are increasingly becoming our bosses….
Just as we can rattle on about self-involved and entitled millennials, they complain about technophobic, arrogant older workers. Stereotypes aside, with four generations (seniors, boomers, gen x and millennials) in the workplace cultures will clash. Shaw, 51, lists 12 sticking points of friction among generations: communication, decision-making, dress code, feedback, fun at work, knowledge transfer, loyalty, meetings, policies, respect, training and work ethic.
In an effort to work better with millennial bosses, I asked him to pinpoint three keys areas where older workers can learn to be more flexible….
Read entire article here.
[Graphic via thindifference.com]
August 23, 2014 Leave a Comment
Here’s an excerpt from my latest column in the Huffington Post:
“Is feedback really as important to Millennials as we’ve heard?” The accounting senior manager asked me in a workshop I was giving on best work practices for each generation.
Yes, I told them. Millennials’ expectations are different from the older generations’. Millennials grew up with highly involved parents coaching them, instant access online to grades, and thousands of texts with their friends. Mentoring programs are one of the top two soft benefits Millennials look for at an organization. Less than one in ten Millennials think weekly communication is enough. In fact, 35 percent want it multiple times a day, while 25 percent think once a day is fine.
“Especially if you’re a Boomer, take the amount of feedback you would want, and then double it. Then double it again, and you’ll meet the Millennials halfway,” I said.
The group erupted in an audible moan. One manager said what the others were clearly thinking: “I’m already working way too much. How am I going to find the time to give Millennials all the feedback they want?”
One of the biggest challenges to feedback is that we’re making it too difficult. You can give more feedback without adding another two hours to your day….
Read my entire column here.
[Image via blog.cuvitt.com]
August 7, 2014 Leave a Comment
The approach we take in dealing with the four generations determines the results we get. You, your boss, and your organization are using one of these four approaches – but which should be used to get the desired outcomes?
If you want to ignore generational issues, it’s easy: don’t hire people you don’t understand. Hire people like you… until they’re all dead.
When a generation first hits the workplace, it’s easiest to ignore them. Their numbers are small, so they’re easy to miss. Even more, since they are a minority, they tend to adapt to the dress, communication styles, and approaches of the other generations. They’re wearing flip flops in the car to work, but changing before they walk in – and we are fooled into thinking that because they don’t complain about the work dress code, they don’t have a problem with it.
I had taught about half my session in Phoenix when a man approached me and said that based on what he had learned about the generations, he had decided to hire only Baby Boomers (or Generation Xers who thought like Boomers) until he flipped his business in five years. I told him he had best find a stupid buyer for his business, because he didn’t have a sustainable business model. He hadn’t thought about passing on the knowledge of his company to younger generations. But this example is not an extreme one. In the past year, I’ve heard fifty managers or executives tell me they are done hiring Millennials.
But with close to 50% of post-college Millennials already in the workplace, it’s hard to ignore them. And once we can no longer ignore a generation, we have three remaining choices….
July 7, 2014 Leave a Comment
Today I’d like to address the final question I’m most frequently asked about the generations….
Do the generalizations in Sticking Points describe all Millennials or just the ones who are middle-class with professional jobs?
There are actually four different subgroups of Millennials worldwide, and even in the U.S. there are differences due to our increasing ethnic diversity. So while there are commonalities, cultural distinctives add nuances to generational generalizations, and unfortunately, in my book I was not able to cover them all.
Primarily, I focus on the workplace, and the research I utilize has come from the study of both white- and blue-collar workers and occasionally even the unemployed. Because of this focus on the workplace, my book, Sticking Points, leaves out those of each generation who live in poverty (but other resources on this segment’s important story can be found through a quick internet search).
No one book can tell the whole story for a generation of over 80 million. But this is also a reminder that we must lead rather than manage people.
We’ve all got stories that we want to tell, and we’ll never stick together unless we listen.
Haydn's principles were the key to getting generations working together at our company.
- Matt Rubel, former chairman, CEO, and President of Payless Shoe Source
Haydn is smart, practical, and funny. He has the ability to see the big picture through vast amounts of information in multiple disciplines while simultaneously providing practical insights and tools that can be used immediately. Haydn has the rare gift of taking complex things and making them simple—without being simplistic.
- Stephen MR Covey
When Haydn spoke to our leaders, he got us thinking about generational differences in new ways that help us better attract and empower employees of all generations.
- Ralph C. Stayer, CEO and owner of Johnsonville Sausage
Haydn's presentation on generationscontains insights and processes that do indeed work. We've had Haydn back many times to teach our managers these tools. I found it so valuable and enjoyable that I invited my wife to come hear his presentation. It will improve your ability to speak the language of other generations at work and in your personal life.
- Jim Thyen, president and CEO of Kimball International, Inc.
Sticking points helps the readers sort out how to get all four generations working together rather than complaining about each other. Very insightful and well balanced.
Haydn not only turns automatic contention between the generations in understanding, but reveals the opportunities. A must-read!
- Ron McMillan, co-author of four New York Times bestsellers, including Crucial Conversations
Sticking Points will be my reference guide for years to come as a go-to resource for both understanding and resolving generational differences. I predict it will become a reference guide for you, too, filled with ideas and insights you can apply from a person you can trust.
- Stephen MR Covey